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Forex Trading User Manual 1. General Information Important Notes Technical Requirements Security Trading Hours Secure Logout Trading
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Forex Trading User Manual 1. General Information Important Notes Technical Requirements Security Trading Hours Secure Logout Trading Support Error Messages General Remarks Overview on Modules Settings General Settings Window Settings Settings in Price Info Settings in Deal Overview Module Positions Overview Functionality Detail Rollover Close Deal Capture Functionality Spot / Outright Deals (optional) Swap Deals Multi-Outright Deals Limit Orders General Explanations Take Profit (TP) and Stop Loss (SL) Single Orders One Cancels the Other (OCO) One Starts the Other (OSO) Call Level Completion of Limit Orders Manual Completion Automatic Completion Change & Cancellation of Limit Orders Version August 2014 page 1 of 23 3.3 Deal Overview Functionality Show Deals Sort Deals Export & Print Price Info (optional) Functionality FX trade Spot Deals Outright Deals Swap Deals Limit Order My Recent Deals Limit Order Overview Limit Order Overview incl. Live Blotter and Limit Order Color Coding Rates and Charts Customization Cancelling of Transactions Appendix Description of the Filter Criteria in the Deal Overview Description of the Column Headings in the Deal Overview Glossary Version August 2014 page 2 of 23 1. General Information 1.1 Important Notes Technical Requirements Your technical infrastructure should meet the following minimum requirements: Hardware / Operating System o PC with Windows 2000 / XP / Vista or newer (min. 1 GB RAM recommended) o No support is offered for other hardware and systems (Macintosh, UNIX, Linux etc.) as well as for ipads Connection Fastest possible internet connection (ISDN, cable modem, ADSL, dedicated line, etc.) for stable data exchange. Browser o Internet Explorer 6.0 or higher / Firefox or higher o Installation of Java Plug-in 1.5.0_10 or higher (normally it is pre-installed on your computer, otherwise it can be downloaded directly from o 168-bit SSL encryption Browser Settings Java applets must be enabled in the browser for the Forex Trading service URL. The Forex Trading applets will neither read nor write client data onto or from the hard drive Security To access Forex Trading a three-stage login is required: UserID, password and SecurID. Please be aware that the password needs to be changed after the first login. In addition the data encryption via SSL guarantees a secure data transfer Trading Hours The Forex Trading tool is available for trading from Monday until Friday between am and pm (24h trading on request possible), without general bank holidays. During the remaining holidays Forex Trading is usually available. (Amendments anytime and without prior notice possible) Secure Logout We suggest to exit the Forex Trading application via the Log off -button and not just to close all windows. In addition we suggest to clear the browser cache after leaving Forex Trading. Please note that all Forex Trading windows have to be closed before you login again. 1.2 Trading Trading is possible via the mask Deal Capture and depending on the client profile via the mask Price Info : Price Info available: Trade spot, outright and swap deals as well as limit orders in the mask Price Info by double-clicking on the respective price. Please note that you can not capture spot and outright deals in the Deal Capture if the mask Price Info is available. No Price Info available: Deals can only be captured via the mask Deal Capture. 1.3 Support For questions and problems regarding Forex Trading please call our hotline which is open during dealing hours. Alternatively you can get in contact with us via Version August 2014 page 3 of 23 1.4 Error Messages The following error messages can appear: Login Failure: In case your login failed, please make sure that all login data were entered correctly and try it again. Be aware that you can only login during our service hours constantly between Sunday pm and Friday pm (CET). If several login attempts failed, please call our hotline. Customer limit exceeded : Your trading limit is not sufficient to capture the intended deal. In this case, please reduce your positions or call your client advisor. No rate available : The corresponding rate is not fed to the system or temporarily suspended. In addition it is possible that no rates appear after a click on Get Rate in the Deal Capture. In this case, please check if all data were entered correctly and try it again. If still no rates appear, please call our hotline or trade directly by phone via your client advisor. Bad Internet Performance : The response-time between your computer and our trading systems exceeds a certain time limit. Despite this message you can still use Forex Trading, but be aware to wait longer than usual for responses. In addition the remaining time for trade execution might be quite short or even expired. Please make sure that a reference number occurs. If this error message appears regularly, please check your internet connection. 1.5 General Remarks To be able to trade, select the currencies out of the dropdown menus. You can only select currencies where an account is available. Is a currency missing that you would like to trade? Please get in contact with your client advisor to open the corresponding account. The currency pairs are always shown according to the general usances, e.g. USD-CHF and JPY-CHF instead of CHF-USD and CHF-JPY. The amount can be entered either in the first or in the second currency. Hint: To enter the amount, use k for thousand (500k = ) or m for million (5m = ). For very high amounts our trader need to quote manually. This might take a few seconds. If you would like to stop the quote request, click on Cancel request. Except for limit orders (CHF ), no minimum amounts exist for forex transactions. However, there is a maximum amount for each currency pair. If your trade exceeds this maximum amount, the following error message occurs: Auto Quote Limit exceeded. 1.6 Overview on Modules Forex Trading consists of the following modules: Positions Overview: Overview of all open positions incl. P&L analysis Deal Capture: Mask to capture FX transactions and limit orders Deal Overview: List of all deals and orders recently captured (approx. 3 months) Price Info: Streaming prices and possibility to click and trade Rates and Charts: Link to the Credit Suisse Research & Market data Customization: Personal settings such as and SMS notification service or limit order autocompletion Version August 2014 page 4 of 23 2. Settings 2.1 General Settings 1 1. Forex Trading is available in English and in German 2. If you trade for various relationships, please select the corresponding one 2.2 Window Settings Settings in Price Info Within the mask Price Info, personal settings can be saved. Enter your preferred currency pairs and standard amounts. By entering a personal profile name and afterwards clicking on the button, you can save your personal profile. By clicking on or you can zoom in or out the current view. In addition you have the possibility to toggle between different windows by clicking on, or Settings in Deal Overview Within the mask Deal Overview you have the possibility to save your preferred filter criteria and sort sequence. For this enter your personal profile name in the configuration -field and afterwards click on the -button. The 2 -button allows you to set the currently selected profile as your default profile. Your currently selected profile can be deleted by clicking on the -button. Version August 2014 page 5 of 23 3. Module 3.1 Positions Overview Functionality The Positions Overview shows all open positions per currency pair and value date including Profit & Loss analysis. The positions include all transactions which were executed with Credit Suisse. Please note that it might take some time until new deals are processed and displayed in the Positions Overview. By clicking on the arrow in the column header, the positions can be sorted by currency pair or value date. The button Revalue allows you to recalculate the P&L analysis. The column Exchange Rate shows the exchange rate at which the transaction was executed. If a position consists of more than one transaction, this column displays the weighted average exchange rate at which the position was opened. The current exchange rates are displayed in the column Reval Rate. Based on these figures the P&L analysis is conducted and is shown in Swiss Francs as well as in the quote currency. The declared Profit/Loss in the columns P/L in Cc2 and P/L in CHF is also discounted by the Discount Rate. The buttons PDF and Export allow you to export the overview as PDF or Excel. For every position you have the possibility to press the buttons Detail, Rollover and Close Detail A click on the symbol Detail displays all transactions of the corresponding position, incl. a P&L analysis of every single transaction. If required, the deal-ticket can be opened by clicking on Ticket Rollover By clicking on Rollover a deal capture windows pops up to rollover an existing position. Add the end date and click on Get Rate. Afterwards the deal can be concluded by clicking on accept Deal Close The Close button allows you to close an open position. Click on Close and a deal capture windows pops up with the details of a new trade in the opposite direction. Click on on. and conclude the deal by clicking Version August 2014 page 6 of 23 3.2 Deal Capture Functionality Spot*, outright* and swap deals can be captured via the Deal Capture. In addition the Deal Capture allows you to enter Multi-Outrights (up to six outright deals at the same time) and depending on the client profile to enter limit orders. If the tab Limit Order is not available, it can be requested via our hotline. * not available in every profile Spot / Outright Deals (optional) Spot and outright deals can be captured in the tab Spot / Outright. Please note that this tab is not available in every client profile. 1. Select currencies 2. Enter amount 3. Define maturity date With a click on the rates are displayed and the timer starts to run 2 5. Click on in case you want to capture the trade at this rate Swap Deals Swap deals can be captured in the tab Swap : Select currencies 2. Enter amount 3. Enter value date Start Date: Value date of the first part of the transaction End Date: Value date of the second part of the transaction (mandatorily after the one of the first part) 4. With a click on the rates are displayed and the timer starts to run Click on in case you want to capture the trade at these rates Version August 2014 page 7 of 23 3.2.4 Multi-Outright Deals Multi-Outright deals allow you to capture up to six deals at once. The total amount of the transaction determines the pricing category. To capture Multi-Outright deals, the following requirements need to be fulfilled: Same currency pair for every single transaction Same trading direction for every single transaction (buy side or sell side) Minimum of 2 single deals, maximum of 6 single deals Multi-Outright deals can be captured in the tab Multi-Outright : Select currencies 2. Enter an amount for every single transaction 3. Enter a value date for every single transaction 4. With a click on the rates are displayed and the timer starts to run 5. Click on in case you want to capture the trade at this rate Limit Orders General Explanations Limit orders (LO) in Foreign Exchange are assigned a fixed exchange rate, the limit rate. The limit order is executed as soon as the limit rate is reached, it subsequently becomes a forex transaction. If the limit rate is not reached by the time of the maturity date, the system cancels the order automatically. Please note that for limit orders a minimum amount of CHF or counter value is required. In addition the spot rates are monitored between Sunday evening and Friday evening by 24 hours in all open markets around the world. Limit orders can be captured in the mask Deal Capture and depending on the client profile in the mask Price Info Take Profit (TP) and Stop Loss (SL) Forex Trading supports the limit functions Take Profit (TP) and Stop Loss (SL). - A TP order (buy or sell) is executed as soon as the limit rate is reached - A SL order (buy or sell) is executed as soon as the limit rate is broken The execution of a SL order is done at the next achievable market rate: Therefore a SL purchase is always done above the SL trigger and a sell order always below. Due to market influences, substantial exchange rate deviations may arise compared to origin SL trigger. Forex Trading allows you to capture the following types of limit orders: Single Orders One Cancels the Other (OCO) One Starts the Other (OSO) / If done -Order Call Level Each type of limit order will be explained in the following chapters. Version August 2014 page 8 of 23 Single Orders Single orders can be captured via Single order. As soon as the limit rate is reached, the transaction will be executed Select Single order 2. Select currencies 3. Select type and direction of the transaction: Type: TP or SL Direction: Buy or Sell 4. Enter amount: Please note that the direction (buy or sell) is always related to currency 1, regardless in which currency you enter the amount 5. Enter limit rate: The displayed limit rate needs to be overwritten by your desired rate. Please be aware that the displayed limit rate shows the approximate market rate and is not a recommendation of Credit Suisse Note that for TP Buy the limit rate has to be lower than the current market rate TP Sell the limit rate has to be higher than the current market rate SL Buy the limit rate has to be higher than the current market rate SL Sell the limit rate has to be lower than the current market rate 6. Enter an expiry date and time in the format dd/mm/yyyy & hh:mm. If the limit rate is not reached by this time, the order will automatically expire 7. Select a time zone 8. Click on to transmit the order A reference number is assigned as soon as the order is confirmed by the system. If your limit rate is very close to the actual rate, the deal has to be accepted by a trader. Therefore a delay might occur. If the trader does not accept the deal, the order expires after a while. Hence the order is invalid and needs to be captured again. In this case, please choose a limit rate a little further away of the current market rate and try it again. Make sure that you get a reference number. Otherwise the order may not be in the system and can not be executed. Credit Suisse is not responsible for orders that were not registered by the system. Version August 2014 page 9 of 23 One Cancels the Other (OCO) An OCO order allows the combination of two limit orders. As soon as one order is executed, the other one is automatically cancelled by the system. One Cancels the Other (OCO) orders can be captured via OCO pair : Select OCO pair 2. Select currencies 3. Select type and direction of both transactions: TP Sell TP Buy SL Sell SL Buy 4. Enter amount: Please note that the direction (buy or sell) is always related to currency 1, regardless in which currency you enter the amount 5. Enter a limit rate for both transactions: The displayed limit rates need to be overwritten by your desired rate. Please be aware that these rates show the approximate market rate and are not a recommendation of Credit Suisse Note that for - the limit rate has to be lower than the current market rate - the limit rate has to be higher than the current market rate 6. Enter an expiry date and time for both orders in the format dd/mm/yyyy & hh:mm. If the limit rates are not reached by this time, the order will automatically expire 7. Select a time zone 8. Click on to transmit the order A reference number is assigned as soon as the order is confirmed by the system. Version August 2014 page 10 of 23 One Starts the Other (OSO) A One Starts the Other (OSO) order, also known as if done order, allows you to combine a start order with follow-up orders. At the beginning only the start order is active. As soon as the start order is executed, the system automatically activates the follow-up orders. One Starts the Other (OSO) orders can be captured via OSO : Select OSO 2. Select currencies 3. Select the type and direction of the start order: - TP buy or sell - SL buy or sell 4. Enter amount: Please note that the direction (buy or sell) is always related to currency 1, regardless in which currency you enter the amount 5. Enter the follow-up order: Start order buy Follow-up order TP sell SL sell Start order sell Follow-up order SL buy TP buy 6. Enter a limit rate for all transactions: The displayed limit rates need to be overwritten by your desired rate. Please be aware that these rates show the approximate market rates and are not a recommendation of Credit Suisse Note that for - the limit rate has to be lower than the current market rate - the limit rate has to be higher than the current market rate 7. Enter an expiry date and time for all orders in the format dd/mm/yyyy & hh:mm. If the limit rates are not reached by this time, the order will automatically expire 8. Select a time zone 9. Click on to transmit the order A reference number is assigned as soon as the order is confirmed by the system. Version August 2014 page 11 of 23 Call Level A Call Level is an instruction to the bank to inform you via SMS or as soon as a defined limit rate is reached. Your mobile phone number or address can be entered in the mask Customization Select Call Level 2. Select currencies 3. Enter a limit rate 4. Enter an expiry date and time for the call level in the format dd/mm/yyyy & hh:mm 5. Select a time zone 6. Click on to transmit the order. A reference number is assigned as soon as the order is confirmed by the system Please note that call levels are only for information purpose. The bank has no obligation to execute a transaction at this rate. Version August 2014 page 12 of 23 Completion of Limit Orders Executed limit orders need to be completed. Under Customization you can choose whether you would like to complete the order manually or whether it should be executed automatically by the system as a spot deal. If the manual completion is selected, the deal can be executed as a spot or an outright deal. The function Complete is available in the Deal Overview, below the list of the selected deals Manual Completion Once the limit rate is reached, the order is ready for completion in the Deal Overview Select the pending limit order (marked orange) and click on Complete 2. A deal capture window pops up where you need to define the maturity date. Select a time period of the dropdown menu or enter a broken date in the format dd.mm.yyyy 3. With a click on the rates are displayed and the timer starts to run 4. Click on in case you want to complete the limit order You also have the possibility to divide the pending limit order into multiple deals. For this, click on Multi Complete where you can enter up to 50 single spot or outright deals. Enter partial amounts up to the total amount and a maturity date for every single transaction. By clicking on you execute the deals and subsequently get a separate reference number for every single transaction as confirmation. In case you do not complete a pending limit order by the end of the day, it will be automatically executed as a spot deal Automatic Completion If you prefer an automatic completion of the pending limit orders by the system, every order will be automatically executed as a spot deal. In chapter 3.6 customization you find further details how to choose between the manual or automatic completion. Version August 2014 page 13 of 23 Change & Cancellation of Limit Orders The Deal Overview allows you to change or cancel limit orders. Both functions Change and Cancel are available in the Deal Overview below the list of the selected deals Select the limit order you would like to change/cancel and click on Change or Cancel 2. A deal capture window pops up: If you would like to change a limit order, change the respective parameter
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