... Invoice. Account Information. Account Summary. Special Message. Granite Telecommunications BILLING PERIOD: 2 Adams Place QUINCY, MA PDF

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Account information provides account number, invoice date and billing period 100 Newport Ave Ext Invoice Account Information Quincy, MA wwwgranitenetcom ACCOUNT NUMBER: 6/1/06 INVOICE DATE:
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Account information provides account number, invoice date and billing period 100 Newport Ave Ext Invoice Account Information Quincy, MA wwwgranitenetcom ACCOUNT NUMBER: 6/1/06 INVOICE DATE: Granite 5/1/06 BILLING PERIOD: 2 Adams Place QUINCY, MA Customer Service includes contact information and business hours for customer service department Account Summary provides an overview of the previous balance, payments received, current charges, and adjustments made on the account during the billing period 5/31/06 PAYMENT DUE UPON RECEIPT Account Summary PREVIOUS BALANCE DUE: Customer Service: PAYMENTS RECEIVED THRU (866) Normal Hours: Monday - Friday, 8am-5pm EST Customer Service For Service Emergencies: Everyday, 24 hours/day Payment Coupon is a convenient tear off slip which should be sent with payment to ensure payments are applied to the correct account - 27, /02/06 $000 $8,93368 CURRENT CHARGES & TAXES: $000 ADJUSTMENTS: $36,90625 TOTAL AMOUNT DUE: PLEASE SEE FOLLOWING PAGE(S) FOR DETAILS Special Message Thank you for keeping your account current with Granite If you have any questions about your bill, please call our Customer Care Department at or us at Thank you for your prompt payment Please note the new address for Granite is: Granite 100 Newport Ave Ext Quincy, MA P A Y M E N Make checks payable to Granite Please return this portion with your payment to ensure proper credit Please note address or phone changes on this coupon Address or phone changes may also be called to (866) T C O U P Due Date Upon Receipt $36,90625 Amount Due Amount Enclosed YOUR ACCOUNT NUMBER: INVOICE NUMBER: INVOICE DATE: 6/1/06 Granite 2 Adams Place QUINCY, MA O Remit payment to: Granite PO Box 1405 Lewiston, Maine N Page 3 of 358 Account Number : Invoice: Invoice Date: 06/01/2006 Branch Billing Summary - Parent Pays ACCOUNT NAME CITY / STATE CALLS MIN USAGE TAXES CHARGES ADJUST SUB-TOT Granite Atlanta Atlanta, GA $000 $ $000 $ Granite Quincy Quincy, MA 4,315 13,91000 $73507 $ $000 $1, Granite Voice Mail Platfom Granite Granite NY Granite Granite Granite Granite QUINCY, MA $158 $ $000 $20604 Quincy, MA $043 $ $000 $13799 Quincy, MA 8,648 13,16460 $60671 $ $000 $1,54932 Quincy, MA $1008 $ $000 $56404 Boca Raton, FL $3915 $ $000 $38283 Greenville, RI 11,469 18,47580 $96694 $ $000 $2,09977 Boyton Beach, FL 5,198 10,03020 $27227 $ $000 $1, Vicki Lugg Quincy, MA $000 $ $000 $ On Call Phone Quincy, MA $000 $ $000 $ On Call Phone Quincy, MA $000 $ $000 $ Granite Quincy, MA ,75010 $54355 $ $000 $1, Granite Quincy Quincy, MA $000 $ $000 $000 Subtotal 31,115 84,4559 $3,17578 $1,41083 $3,92748 $000 $8,51409 Totals 31,115 84,4559 $3,17578 $1,41083 $3,92748 $000 $8,51409 Breakdown - Payments and Adjustments DESCRIPTION AMOUNT Subtotal Late Fee Charges Late Fee 41959 Page 3 of 49 Location : Granite Quincy, Quincy, MA Local Service: Local Fees RETAIL Discount Cost Savings Line Charges % Features % Subtotal: 10% Local Usage Calls Mins RETAIL Discount Cost Savings Local Calling Area % Regional Calling Area % Subtotal: % Local Totals: Calls Mins RETAIL Discount Cost Savings % Long Distance: Long Distance Usage Calls Mins Cost Calling Card Extended Area International Interstate Interstate Dedicated Interstate Dedicated Toll Free Interstate Toll Free 3,370 1, Intrastate Intrastate Dedicated Intrastate Dedicated Toll Free Intrastate Toll Free 612 1, Offshore/Independent 325 1, Subtotal: 4,332 13, Calls Mins Cost Long Distance Totals: 4,332 13, Directory Assistance: Local Directory Assistance 000 Regional Directory Assistance 000 LD Directory Assistance 000 Dir Assist Call Completion 000 Total Directory Assistance 000 Page 4 of 49 Taxes Federal State Fed USF Combined High Cost and Scho 7250 Federal Excise Tax 2996 E911 Tax 085 Sales Tax 4988 Taxes Line Backer 000 Regulatory Other Charges Monthly One Time FCC End User Common Line Charge 639 LNP per Line 023 PICC CHARGE 16 Lines 6848 Subtotal: 7510 MRC TollFree Line(s) 9950 Other Charges 000 Subtotal: 9950 Other Charges 000 Subtotal: 000 Summary: Summary: Local Total LD Total Directory Assistance Tax Total Linebacker Regulatory Other Charges ,08368 Breakdown - Payments and Adjustments DESCRIPTION AMOUNT Subtotal Late Fee Charges Page 5 of 49 Breakdown - Local Service and Features Monthly Line: Cost Period From Period To Local Service *Measured Business Line /1/06 6/30/06 FCC End User Common Line Charge 639 6/1/06 6/30/06 LNP per Line 023 6/1/06 6/30/06 Local Feature Subtotal Touch Tone Business 000 6/1/06 6/30/ Subtotal Subtotal For Line Subtotal For: Monthly 2215 Total : Local Services and Features 2215 Page 6 of 49 Long Distance Project Code : None CALL DETAIL FOR : DATE TIME MIN ORIGIN CALL FRM COST 5/12/ :18a 47 HARLAN KY Total For : CALL DETAIL FOR : DATE TIME MIN ORIGIN CALL FRM COST 5/1/2006 9:03a 27 WEST BEND WI /1/2006 9:06a 58 WEST BEND WI /1/2006 9:29a 05 SPRINGFLD IL /1/2006 9:33a 24 SPRINGFLD IL /1/ :26a 18 MARION OH /1/ :26a 05 FT COLLINS CO /1/ :28a 12 RACINE WI /1/ :30a 20 BARTLETT IL /1/ :35a 08 EVERETT WA /1/ :45a 88 IRVING TX /1/ :45a 37 ELIZABETH IL /1/ :49a 20 RICHMOND VA /1/ :00a 24 ATLANTA NW GA /1/ :11a 59 RICHMOND VA /1/ :13a 17 FREEHOLD NJ /1/ :33a 26 DEADWOOD TX /1/ :34a 16 JACKSON MS /1/ :38a 26 GREAT BEND KS /1/ :39a 40 DEADWOOD TX /1/ :51a 05 JACKSON MS /1/ :52a 195 LAF LSVLE CO /1/ :56a 18 GRAND PRAR TX /1/ :06p 13 DES MOINES IA /1/ :08p 13 BILOXI MS /1/ :18p 19 PASCAGOULA MS /1/ :21p 17 LANGHORNE PA /1/ :31p 13 UPPERDARBY PA /1/ :33p 39 UPPERDARBY PA /1/ :48p 33 LONGMONT CO /1/ :48p 45 BRYAN TX /1/ :49p 61 NEWARK NJ /1/2006 1:02p 128 MARION OH /1/2006 1:24p 13 FREDRCKSBG VA /1/2006 1:26p 17 HAMPTON VA /1/2006 1:28p 33 SILVER SPG MD /1/2006 1:34p 24 HINSDALE IL /1/2006 1:44p 26 WHITEHALL MI /1/2006 2:10p 35 ALTOONA PA /1/2006 2:18p 84 GLENDALE TX /1/2006 2:27p 28 RALEIGH NC /1/2006 2:33p 15 NORWALK CA /1/2006 2:34p 37 NASHVILLE TN /1/2006 2:39p 113 SEATTLE WA /1/2006 2:39p 32 NASHVILLE TN /1/2006 2:41p 05 DEERFLDBCH FL /1/2006 2:41p 05 DEERFLDBCH FL /1/2006 2:58p 47 RICHMOND VA /1/2006 3:00p 35 MARION OH /1/2006 3:01p 24 SEATTLE WA /1/2006 3:02p 13 BALDWINSVL NY /1/2006 3:06p 06 APPLETON WI /1/2006 3:20p 22 APPLETON WI /1/2006 3:25p 15 BILOXI MS /1/2006 3:32p 39 MEMPHIS TN /1/2006 3:33p 26 DERRY NH /1/2006 3:48p 16 SALISBURY NC /1/2006 3:59p 59 BIRMINGHAM AL /1/2006 4:15p 05 QUEENS NYC NY /1/2006 4:16p 28 QUEENS NYC NY /1/2006 4:17p 05 LYNCHBURG VA /1/2006 4:17p 15 LYNCHBURG VA /1/2006 4:19p 08 DERRY NH /1/2006 4:20p 07 GARLAND TX /1/2006 4:31p 14 BAYTOWN TX /1/2006 4:32p 84 MC ALLEN TX /1/2006 4:36p 12 PLEASANTON CA /1/2006 4:45p 15 PHOENIX AZ /1/2006 4:47p 19 CHARLOTTE NC /1/2006 4:55p 19 PHOENIX AZ /1/2006 5:00p 15 DANVILLE VA /1/2006 5:13p 17 RENTON WA /1/2006 5:13p 21 SAN MONICA CA /1/2006 5:28p 11 MEMPHIS TN /1/2006 5:44p 15 RICHMOND VA /1/2006 5:55p 13 CHARLOTTE NC /1/2006 6:06p 11 ANOKA MN /1/2006 6:45p 14 CASAGRANDE AZ /1/2006 6:56p 10 LOWELL MA /1/2006 8:09p 23 ABERDEEN WA /1/ :47p 14 BIRMINGHAM AL /2/2006 8:04a 06 BOSTON MA /2/2006 8:09a 31 CLEVELAND OH /2/2006 8:41a 26 NEW YORK NY /2/2006 8:43a 36 MOBILE AL /2/2006 9:22a 45 KITZMILLER MD /2/2006 9:28a 10 SOUTHRIVER NJ /2/2006 9:41a 56 MADISON WI /2/2006 9:44a 13 CHARLOTTE NC /2/2006 9:50a 12 CHARLOTTE NC /2/2006 9:56a 112 TAMPA FL /2/ :00a 66 PITTSBURGH PA /2/ :02a 38 ARLINGTON TX /2/ :06a 39 ATLANTA GA /2/ :26a 36 PROVIDENCE RI /2/ :42a 22 ATLANTA GA /2/ :49a 31 TAMPA FL /2/ :50a 05 TAMPA FL /2/ :00a 102 BETHESDA MD /2/ :06a 20 BROCKTON MA /2/ :13a 05 LANSDALE PA /2/ :24a 05 WORCESTER MA /2/ :29a 46 GREAT BDG VA Page 45 of 49 Regional Calling DATE TIME MIN COST Grand Total : Directory Assistance DATE TIME MIN COST Calls Grand Total : Calls Page 46 of 49 Mgmt Report - Top 10 - Long Duration Calls Service Type Calls Minutes Amount $ $ $ $ $ $ $ $ $ $ $1670 Mgmt Report - Top 10 - Most Expensive Calls Service Type Calls Minutes Amount $ $ $ $ $ $ $ $ $ $ $2267 Mgmt Report - Top 10 - Most Frequently Calling Toll Free Service Type Calls Minutes Amount $ $ $ $ $ $ $ $ $ $ $3826 Mgmt Summary By Department Department : Not Specified Service Type Calls Minutes Amount ,955 7, ,001 5, ,315 13, Page 49 of 49 This bill is due and payable upon receipt It becomes subject to a late payment charge of 15% if not paid by the 30th of the current month A fee of $2500 will be assessed on return checks Please feel free to contact Granite Customer Service with any billing questions at California customers: If you are unable to satisfactorily resolve a billing or service question through Granite customer service center, or if you have a complaint, you may write or call: California Public Utilities Commission, Consumers Affairs Branch, Room 2003, 505 Van Ness Avenue, San Francisco, CA Toll free: , or TDD: If your complaint concerns interstate* or international calling, you should contact the Federal Communications Commission at: Federal Communications Commission, Mail Stop 1600 A2, Washington, DC * The California Public Utilities Commission handles complaints of both interstate and intrastate unauthorized carrier changes ( slamming ) at its address above The California Public Utilities Commission requires all telecommunications carriers to follow certain consumer protection rules Your rights and those rules are available on the Commission s web site, linked from wwwcpuccagov http://wwwcpuccagov Connecticut customers: The telephone number for the Department of Public Utility Control is Indiana customers: May request caller ID and blocking Iowa Customers: Customers should first seek to resolve billing disputes by contacting toll-free customer service at (866) Customer service personnel are available to address customer service issues twenty-four (24) hours a day Granite may also be contacted via at or via US Mail at 100 Newport Ave Ext, Quincy, Massachusetts If Granite does not resolve your complaint, you may request assistance from the Iowa Utilities Division, 350 Maple Street, Des Moines, Iowa 50319, (515) or toll-free (877) Mass May request blocking for voice information services and chat lines free of charge New Hampshire Customers: Granite operates under the name of Cornerstone Communications in the state of New Hampshire Ohio customers: If your questions are not resolved after you have called Granite, LLC, customers may call the Public Utilities Commission of Ohio (PUCO), toll free at or , or for TDD/TYY toll free at or , from 8:00 am until 5:00 pm weekdays, or visit the PUCO website at wwwpucoohiogov http://wwwpucoohiogov Residential customers may call the Ohio consumers counsel (OCC), toll free at from 8:30 am until 5:30 pm weekdays, or visit the OCC website at wwwpickoccorg http://wwwpickoccorg Ohio customers: Nonpayment of toll charges may result in the disconnection of toll service and collection action, but will not result in the disconnection of local service Washington customers: Granite, LLC price list may be accessed at wwwgranitenetcom http://wwwgranitenetcom and customers may contact Granite, LLC toll-free at Customers may request copies of price list at no additional cost
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